Privacy Policy

1. Introduction

Welcome to LeadPulse and SalesPulse (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Create an account (name, email, phone number)
• Update your profile
• Enter leads or contacts into the system
• Communicate with us (support requests, feedback)
• Connect third-party services (Google, Gmail, etc.)

Automatically Collected Information

When you use our Services, we automatically collect:

• Usage Data: Pages visited, features used, time spent
• Device Information: Browser type, operating system, IP address
• Cookies: Session cookies, preference cookies (see Section 8)
• Log Data: Access times, error logs

Data from Third-Party Integrations

If you connect third-party services, we may access:

• Google Calendar: Calendar events, availability
• Gmail: Email content (only with explicit permission)
• Other Integrations: Data necessary to provide the requested features

3. How We Use Your Information

We use your information to:

• Provide and maintain our Services
• Process your subscription and payments
• Send automated follow-ups and reminders
• Improve and personalize your experience
• Provide customer support
• Send service updates and security alerts
• Analyze usage patterns to improve features
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service Providers

We work with third-party companies that provide:

• Cloud hosting (AWS, Google Cloud, etc.)
• Payment processing (Stripe)
• Email delivery (SendGrid, Mailgun)
• Analytics (Google Analytics)
• Customer support tools

These providers are contractually obligated to protect your data and use it only for providing their services to us.

Legal Requirements

We may disclose your information if required to:

• Comply with a subpoena, court order, or legal process
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Investigate fraud or security issues

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different Privacy Policy.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest
• Access Controls: Limited employee access on a need-to-know basis
• Regular Audits: Security assessments and penetration testing
• Monitoring: Continuous monitoring for suspicious activity

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information:

• Active Accounts: For as long as your account is active
• Canceled Accounts: Up to 90 days after cancellation (unless you request earlier deletion)
• Legal Requirements: Longer if required by law or to resolve disputes
• Analytics Data: Aggregated, anonymized data may be retained indefinitely

7. Your Rights and Choices

You have the right to:

Access and Portability

• Request a copy of your personal data
• Export your leads, contacts, and other data at any time

Correction and Update

• Update your profile information in account settings
• Request corrections to inaccurate data

Deletion

• Request deletion of your account and data
• We will delete your data within 30 days of a verified request
• Some data may be retained for legal or operational purposes

Opt-Out

• Unsubscribe from marketing emails (service emails still apply)
• Disable cookies (may affect functionality)
• Revoke third-party integrations (Google, etc.)

To exercise these rights, contact us at sales@salespulse.app.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for login and core functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use the Services
• Advertising Cookies: We do not use advertising cookies

You can control cookies through your browser settings, but disabling them may affect functionality.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Services are not intended for anyone under 18 years old. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Services, you consent to these transfers. We ensure appropriate safeguards are in place to protect your data.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information we collect and how we use it
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at sales@salespulse.app.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes consent, contract performance, legal obligations, and legitimate interests.

14. Google API Services Disclosure

When you connect Google services (Gmail, Google Calendar), our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We only access Google user data to:

• Sync calendar events for scheduling
• Send emails on your behalf (with explicit permission)
• Provide features you request

You can revoke our access at any time through your Google Account permissions.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the “Last Updated” date
• Sending an email notification for material changes

Your continued use of the Services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: